Business intelligence tools
We Have a Vision for Data
We help government entities modernize and future-proof their revenue management processes.
Get actionable insights from business data with VisionPro
Transform complex datasets into clear and interactive visualizations. Our dynamic dashboards and interactive charts help you identify trends and anomalies, empowering decision-makers to better understand operations and customer behaviors for strategic planning and operational efficiency.
Integrate data from third-party sources
VisionPro® seamlessly integrates with the tools you already use, including external queuing, accounting, phone, ticketing, and timecard systems. By merging data from these platforms with our core tax collection and billing system, you gain a complete, unified view of your business performance and customer experience. Go a step further and leverage our built-in machine learning to analyze your data, uncover valuable insights, and anticipate future trends.
Visualize your payment data
Our e-payment clients have access to Data Insights: an integrated Business Intelligence tool that creates visualizations of key data points such as payment volume, payment method, and returns to provide clearer insights into daily activity.
Advancements in AI
At Grant Street Group, we’re incorporating Artificial Intelligence into our workflows to innovate faster and deliver greater value for our clients. By using AI to streamline development, optimize internal processes, and uncover insights, our teams can bring new features and improvements to market more efficiently. From predictive analytics to AI assistants, chatbots, and sentiment analysis, every use of AI is focused on helping us enhance our products and services–so our clients benefit from continuous innovation within a secure environment.
Drive Smarter Decisions with Data Insights
Our clients use Business Intelligence to make improvements, both large and small, to their daily work.
Simplifying office efficiency tracking
Duval County's VisionPro dashboard provides a centralized view of service times, customers served, transaction items, and more. These insights resulted in an 85% improvement in meeting their goals for average service times.
Integrated queuing system data drives decision-making
Lake County merges data from a third-party queueing system to garner deeper insights into office staffing needs. Dashboards provide a snapshot of customers served, average wait times, and total dollars collected. Visualizations allow for faster decisioning on staffing allocations and adjusting queueing system functions as needed.
Advanced call center insights
We enhanced Okaloosa’s basic call center stats, providing robust reports and visualizations for real-time information on individual and collective call center activity. These visualizations helped the County improve staffing allocation and identified training opportunities.