Business intelligence tools
We Have a Vision for Data
We help government entities modernize and future-proof their revenue management processes.
Get actionable insights from business data with VisionPro
Transform complex datasets into clear and interactive visualizations. Our dynamic dashboards and interactive charts help you identify trends and anomalies, empowering decision-makers to better understand operations and customer behaviors for strategic planning and operational efficiency.
Integrate data from third-party sources
VisionPro® seamlessly integrates with the tools you already use, including external queuing, accounting, phone, ticketing, and timecard systems. By merging data from these platforms with our core tax collection and billing system, you gain a complete, unified view of your business performance and customer experience. Go a step further and leverage our built-in machine learning to analyze your data, uncover valuable insights, and anticipate future trends.
Visualize your payment data
Our e-payment clients have access to Data Insights: an integrated Business Intelligence tool that creates visualizations of key data points such as payment volume, payment method, and returns to provide clearer insights into daily activity.
Advancements in AI
At Grant Street Group, we’re incorporating Artificial Intelligence into our workflows to innovate faster and deliver greater value for our clients. By using AI to streamline development, optimize internal processes, and uncover insights, our teams can bring new features and improvements to market more efficiently. From predictive analytics to AI assistants, chatbots, and sentiment analysis, every use of AI is focused on helping us enhance our products and services–so our clients benefit from continuous innovation within a secure environment.
Drive Smarter Decisions with Data Insights
Our clients use Business Intelligence to make improvements, both large and small, to their daily work.
Simplifying office efficiency tracking
Our VisionPro dashboard offers a centralized view of service times, customers served, transaction types, and more, helping agencies track performance and identify opportunities to enhance efficiency and meet service-time goals.
Integrated queuing system data drives decision-making
By merging queueing system data with operational metrics, our BI tools give agencies deeper insight into staffing needs. Dashboards surface trends like wait times, customer volumes, and total dollars collected, enabling better decisions about staffing allocations and queue management.
Advanced call center insights
Our reporting and visualization tools give agencies real-time insight into call center activity across staff and teams. These dashboards help identify training opportunities, streamline staffing, and improve overall call center performance.