PaymentExpress®
Modernizing Online Payments for Texas Counties
A future-ready government payment solution that reduces e-check returns, increases digital payment adoption, and improves customer experience without adding operational burden for staff.
PaymentExpress helps Texas counties close the modernization gap with validated bank payments, full digital wallet acceptance, and flexible scheduled payment options built for tax offices.
How Fort Bend County Is Modernizing Payments, One Step at a Time
Fort Bend County processes ~$650M annually across six offices, serving over 1 million residents. During peak season, wait times once stretched to 90 minutes or more. Since 2019, in partnership with PaymentExpress, they’ve taken a practical, phased approach to modernizing payments including expanding channels, improving in-office workflows, and steadily shifting volume online.
- 2,400+ kiosk and mobile checkout payments handled during peak season
- 65%+ of in-person payments now tap-to-pay
- 39% of payments completed online (up 60% since 2021)
A Reliable, Fully Integrated POS for Texas TAC Offices
Built for how Texas TAC offices actually operate, PaymentExpress simplifies in-person payments, eliminating workarounds, reducing friction at the counter, and keeping transactions moving during peak demand.
Solve the E-Check Problem
E‑checks are cost‑effective, but small errors create outsized work, including mistyped account numbers, insufficient funds, and frustrated taxpayers. PaymentExpress reduces that risk with two layers of protection:
Real‑Time Bank Account Validation
– Validates routing and account information at entry to significantly reduce “Account Not Found” and data‑entry errors.
Open Banking
– Allows taxpayers to log in to their bank, confirm available funds, and authorize payment, helping cut down NSF‑related returns.
Across clients, account validation has reduced “Account Not Found” e‑check returns by 52% and helped drive overall e‑check return rates below 0.7%, meaning far fewer bad payments for staff to chase.
Digital Wallets Are the Standard, Not the Future
Taxpayers expect to pay the same way they do everywhere else.
PaymentExpress supports full digital wallet acceptance across online channels and now processes more than 1,000,000 online Apple Pay transactions each year.
At the Ohio BMV, Apple Pay grew from 6,000+ online transactions in the first month to 18,000+ per month—clear evidence that digital wallets are now baseline payment requirement, not a nice‑to‑have.
Increase On-Time Payments with Scheduled Options
Flexible payment options increase on-time payment rates and reduce call center volume.
For counties manually initiating installment debits today or requiring their taxpayers to manually make payments, Scheduled Payments can eliminate the manual toil by automating the process for both your office and taxpayers. Texas counties are already using Scheduled Payments to smooth revenue cycles, reduce back‑office work, and streamline the taxpayer payment experience.
Simplify Collections with Payment Links
Payment Links allow staff to generate secure, trackable payment URLs that can be sent via email or text in seconds.
This reduces:
- Mailed checks
- Manual processing
- Phone payments
- Collection delays
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Texas Counties Are Already Modernizing
Williamson County, Texas achieved:
- Nearly 48% year-over-year reduction in e-check returns
- Under 1% e-check return rate during peak tax weeks
- IVR payments increased from ~14 annually to 300+ in six months
- 70% decrease in abandoned calls
See How Your County Compares
Connect with Bryan Box, a Texas-based PaymentExpress specialist who works with Tax Assessor-Collectors across the state. In a short call, Bryan can share how other Texas counties are reducing e-check returns, increasing digital wallet adoption, and simplifying the payment experience for taxpayers and staff.
Get My County Snapshot
