Do you have excellent customer service skills? Do you want to be part of an IT Services (ITS) team that provides top-notch support and technical expertise for a growing company? If so, you may be the perfect fit for Grant Street Group!
Grant Street Group is looking for a highly motivated individual in Pittsburgh to work on a variety of technology-related issues. In this role, you will be responsible for providing technical assistance to Grant Street Group employees in Pittsburgh and across the US, in the following areas:
- Triaging incoming help desk requests
- Managing workstation hardware and software
- Supporting tablets, smartphones, printers, and applications
- Prioritizing and following up on tickets until resolved
- Escalating unresolved issues to appropriate team members
You will interact with colleagues in-person or by chat, help tickets, email, or phone.
What makes you the perfect fit?
- Personal qualities
- 1-3 years of experience
- Highly organized
- Detailed and customer-focused
- Strong written and verbal communication skills
- Technical skills
- Understanding of macOS and Windows operating systems
- Knowledge of workstation hardware and software
- Knowledge of LAN/WAN, TCP/IP, VPN, and wireless
- A general comprehension of Active Directory, DNS, and DHCP
Experience with any of the following is a plus:
- Payment terminals (Ingenico)
- Office 365
Grant Street Group is a Software as a Service (SaaS) pioneer who hosted the world’s first online bond auction for the City of Pittsburgh, Pennsylvania in 1997. Since this first auction, over 5,600 clients have used our software to process financial transactions exceeding $12 trillion.
Today, Grant Street Group is a growing company providing SaaS in fields such as electronic payments, auctions, and tax collection and billing. Our customers include banks, financial companies, and state and local governments.
Our extraordinary company culture is the foundation of our unmatched customer service — just ask our clients! We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support the needs of our employees. If you are passionate about your work, you have an entrepreneurial spirit, and you want to be on a team of exceptional professionals, then this could be the opportunity you are looking for.