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Case Studies

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April 28, 2026
Payments
From 10 Buckets of Mail to Zero: How Jefferson County DOR Transformed Resident Service Through Digital Innovation

Jefferson County is the largest county in Alabama, serving more than 660,000 residents across the Birmingham metro area. Historically, the Department of Revenue (DOR) managed high-volume tax and license renewals through paper-intensive, manual workflows that often led to seasonal backlogs and significant staff overtime.

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April 21, 2026
Tax Collection
Alachua County Tax Collector, Florida: One Integrated System, Measurable Savings, and Stronger Operations

Alachua County, Florida’s Tax Collector’s Office replaced multiple legacy vendors with Grant Street Group’s integrated TaxSys, PaymentExpress, RenewExpress, EscrowExpress, LienHub, and TitleExpress platform—cutting more than $2.5 million in staffing costs, moving property tax and DMV payments online, and improving operational efficiency, reporting, and customer s

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April 7, 2026
Payments
How Fort Bend County Is Modernizing Payments, One Innovation at a Time

Fort Bend County's Tax Assessor-Collector's Office serves one of the fastest-growing counties in Texas, ranked eight out of 254 counties, across six locations, processing hundreds of thousands of transactions each year. For Tax Assessor-Collector Carmen P. Turner, keeping pace with that growth means continuously raising the bar on the resident payment experience.

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March 23, 2026
Tax Collection
Orange County Modernizes Tax Collection with TaxSys®, Reducing IT Overhead and Delivering a Customer-Centric Payment Experience

Orange County Tax Collector modernized a 20+ year-old tax system with Grant Street Group’s TaxSys® cloud platform, reducing IT overhead, expanding digital wallet and tap-to-pay

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March 5, 2026
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Leon County Tax Collector, FL to Modernize Property Tax and Payments with Grant Street Group

Leon County, Florida has selected Grant Street Group’s TaxSys and PaymentExpress to modernize property tax billing and online payments. The Leon County Tax Collector will move to a cloud-based property tax system serving roughly 300,000 residents in Tallahassee and beyond.

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January 23, 2026
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Florida Motor Vehicle Services Modernized with TaxSys’ Full Cashiering Integration

Florida motor vehicle services are evolving with the next generation of technology. Grant Street has successfully integrated TaxSys with the state of Florida’s new cloud-based system. This milestone delivers faster, more reliable transactions for Tax Collectors and residents, marking a new era of streamlined service across the state.

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November 11, 2025
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Williamson County Modernizes Tax Collection with Grant Street Group’s PaymentExpress®

Rapid growth requires rapid solutions. Williamson County used Grant Street’s PaymentExpress to modernize their payments, resulting in 48% fewer e-check returns and a 70% drop in abandoned calls. Discover how they automated reconciliation and improved service.

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October 8, 2025
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Sacramento County Future-Proofs Property Tax Operations with TaxSys® Go-Live, Serving More than 1.6 Million Residents

Sacramento County has launched Grant Street Group’s TaxSys, a modern cloud-based property tax platform that streamlines operations, enhances security, and improves online services for more than 1.6 million residents.

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June 19, 2025
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Pasco County Tax Collector's Office Launches FDOT Toll Payments with Grant Street's TaxSys

Pasco County residents can now clear toll violations while renewing registrations! We partnered with the Pasco Tax Collector and FDOT to deliver this real-time TaxSys® integration. It streamlines the workflow, saves time, and simplifies compliance for drivers across the state.

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March 18, 2025
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Ohio Bureau of Motor Vehicles Introduces Apple Pay as New Online Payment Method via PaymentExpress®

The Ohio Bureau of Motor Vehicles, in partnership with Grant Street Group, has introduced Apple Pay as a payment option for BMV Online Services. Ohio residents can now use Apple Pay for registrations, license reprints, and more, expanding secure, convenient digital payment choices across the state.

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