In Osceola County, Florida, Tax Collector Bruce Vickers has pursued modernization through innovation. Over two decades, Grant Street has worked alongside Mr. Vickers to understand his office's processes and develop technology around the way he serves his customers. That collaboration has helped streamline tax payments, online services, and tourist tax processing while reducing manual work and unnecessary steps.

The results are visible in the office’s day-to-day service. Bruce notes that Osceola County now serves approximately 1,200 people a day, compared with about 900 in the past, while customers experience shorter waits and faster processing. He also hears frequent compliments about the ease of using the county’s online payment site. Watch Bruce share how Grant Street has helped Osceola County keep pace with its community and deliver more efficient service.