For Sacramento County’s Payment Resolution team, TaxSys has transformed a process that once depended on separate systems and manual work. With Grant Street’s support, the team moved a large refund effort into a streamlined workflow, processing 1,700 refunds at once through a bulk action and reducing the outstanding backlog. 

The improvements extend to everyday taxpayer service. Staff can now move payments, remove penalties, and resolve account issues immediately, rather than waiting for reports or working around system limitations. Marcy Jones describes how Grant Street’s collaborative approach has helped Sacramento County give staff the tools to resolve payment issues more efficiently and deliver more responsive service.