Official Insights: Modernizing Government | John Power

March 28, 2022

In the final interview of our series Official Insights: Modernizing Government, we speak with John Power, Tax Collector for Alachua County, Florida and at the time, President of the Florida Tax Collector Association. John recounts the evolution of technological capabilities at the tax collector’s office and how it has continually adapted to meet customer expectations…. Read more »

Categories: Official Insights: Modernizing Government

Official Insights: Modernizing Government | José Cisneros

March 21, 2022

In this interview, we speak with José Cisneros, Treasurer for the City and County of San Francisco. When the pandemic began in March of 2020, José knew that it would have a profound effect on the tax-paying citizens of San Francisco. José and his staff worked directly with government leaders to understand the impact the… Read more »

Categories: Official Insights: Modernizing Government

Official Insights: Modernizing Government | Nancy Millan

March 14, 2022

In this interview, we speak with Nancy Millan, Tax Collector for Hillsborough County, Florida. Like so many other tax collection offices, the pandemic forced Nancy and her staff to evaluate antiquated processes and “reinvent” the way they conducted business. They moved many services online, not only to keep customers safe but also meet the growing… Read more »

Categories: Official Insights: Modernizing Government

Official Insights: Modernizing Government | Mike Baca

March 7, 2022

In this interview, we speak with Mike Baca, CIO for the New Mexico Tax and Revenue Department. For Mike and state employees, the pandemic forced “a true paradigm shift” in how projects were imagined and implemented. Mike shares that keeping citizens and employees safe during the pandemic was the impetus behind their new, “revolutionized” approach… Read more »

Categories: Official Insights: Modernizing Government

Official Insights: Modernizing Government | John Drew

February 28, 2022

In this interview, we talk with John Drew, Tax Collector for Nassau County, Florida. John discusses the value of moving many of his office’s services online, particularly tax collection, so government services could continue to function during the pandemic. John also shares the positive outcomes of a simple, mobile-friendly website and gives us his thoughts… Read more »

Categories: Official Insights: Modernizing Government

Official Insights: Modernizing Government | John Ewing

February 21, 2022

In our second episode of Official Insights: Modernizing Government, we talk with John Ewing, Treasurer for Douglas County, Nebraska. By the time the pandemic began, John and his staff had already moved many services online, easing the inevitable transition away from in-person services due to the pandemic. Even so, John and his staff had to… Read more »

Categories: Official Insights: Modernizing Government

Official Insights: Modernizing Government | Noelle Branning

February 14, 2022

When the pandemic began, it introduced unprecedented challenges for government offices across the country. Serving customers in-person was either limited or ceased altogether. This required offices to quickly implement innovative approaches to delivering their essential government services. In our new interview series, Official Insights: Modernizing Government, we speak with seven government officials whose offices rely… Read more »

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