The Gwinnett County Tax Commissioner’s Office has upgraded its payment processing technology across all six offices, partnering with Grant Street Group to bring 79 PaymentExpress terminals online for faster transactions, more streamlined reconciliation, paperless transactions, and reliable service.
The impact was evident from day one. County staff processed more than 760 transactions totaling over $117,000 and immediately noticed faster processing times. After closing out the day with just one click using the new reconciliation tooling, staff feedback indicated, “we’ll be going home a lot sooner now!” Enhanced reporting also brings Gwinnett’s online and in-person motor vehicle payments into one integrated view, making it easier for finance teams to reconcile activity and oversee the financial footprint of the whole motor vehicle agency.

Since the launch, more than 88% of payments have been made using tap-to-pay, the highest adoption among PaymentExpress clients in Georgia, underscoring the modern expectations of Gwinnett taxpayers. The new tap-to-pay terminals are backed by PaymentExpress’s reliable infrastructure, with uptime exceeding 99.99%, providing a stable foundation for Gwinnett’s high-volume operations.

Another feature included in the launch is electronic receipts. Customers can now receive immediate receipt confirmation by email, reducing the need for printed receipts and supporting the Tax Commissioner’s go-green initiative. Staff have also heard positive feedback from customers who appreciate receiving electronic confirmation on their phones right away.
Gwinnett County Tax Commissioner has used PaymentExpress for online motor vehicle payments through Georgia’s DRIVES eServices platform since 2023. The in-person rollout extends that partnership into the county’s tag offices, with PaymentExpress connecting directly to DRIVES and Grant Street Group supporting the payment technology from end to end.
“Payments are processing faster, and the new reporting has made daily closeout much easier for our team. Having one view of activity across all six offices saves staff time and gives us a clearer picture of our motor vehicle payment operations,” said Khadija Thomas, Director of Finance and Accounting for the Gwinnett County Tax Commissioner’s Office.
Learn more about PaymentExpress for Georgia Tax Commissioners →
Contact Tim Lowrance for more information:
Tim Lowrance
(412) 391-5555
Tim.Lowrance@GrantStreet.com

