Grant Street Group successfully transitioned the Massachusetts Executive Office of Health and Human Services (EOHHS) to PaymentExpress, its comprehensive suite of modern payment services designed to improve and streamline payments for statewide operations.
PaymentExpress provides EOHHS customers with a wide range of payment options, enabling fast and convenient transactions through credit cards, e-checks, PayPal, Venmo, Apple Pay, and Google Pay. These transactions can be conducted online or over the phone, enabling community accessibility and enhancing the overall user experience. Within the first month of using PaymentExpress, EOHHS processed over 1,700 digital wallet payments.
Eliza Rubino, Director of MassHealth Accounting, expressed satisfaction with the transition, stating, “Thanks to everyone for getting this done and delivering it on time. We are pleased with everything we have seen from Grant Street and PaymentExpress.”
In addition to modernizing payment transactions, PaymentExpress provides a feature-rich solution that improves the operational experience for both customers and staff. Key benefits to EOHHS include customizable unified reporting, an upgraded real-time integration, a responsive support team for questions and assistance, effective handling of chargeback and e-check returns, and a robust data analytics tool that offers valuable insights into payment trends. The platform also provides convenient features, such as payment confirmation messaging to keep customers informed, as well as mechanisms to prevent duplicate payments.
“We are pleased to welcome another satisfied client within the Commonwealth of Massachusetts,” said Tim Lowrance, Business Development Strategist at Grant Street. “This collaboration demonstrates our commitment to enhancing government services and underscores the positive impact of modern payment solutions.”
At its core, PaymentExpress seamlessly integrates with systems of record, drives digital payment adoption, provides robust security, speeds up checkout times, reduces e-check returns, and enhances back-office accounting and reconciliation processes.
For more information, contact Tim Lowrance at (412) 514-5816 or via email at Tim.Lowrance@GrantStreet.com.